When the Cisco system does not work, however, it is a serious issue that needs to be fixed immediately. The first thing that you should do when you find a Cisco certification tracking system not working is called the company that installed it. They usually have technicians that will be able to fix it for you. If not, or if the company says that they cannot fix it, you may need to hire someone to do it for you. Calling the company and letting them know that you cannot operate the system is your best option at this point.
Before calling the company, you should take a few minutes to look up the operating system that your system uses. Most companies will have a page for this on their website. This page will have the latest release of the operating system that the system was built with. By checking this out, you will be able to tell if there is a problem with your system. By doing this little test, you will be able to tell if the problem will not be too difficult to fix.
Now that you know what operating system your system works with, you need to determine why the system does not work. Some problems can be worked around; others will need to be fixed. The more information that you gather, the easier it will be to fix the problem. Calling the company and letting them know that you cannot operate the system will not help you determine what the problem is.
Instead of calling them and telling them the problem, you will need to use a web browser. Type in the system’s name into the search box and look over all the results that are related to the name. You should be able to find the exact cause of the problem. Once you have found the cause, you will then need to determine how to fix it. You can send an email to the company or you can call them to give them instructions on how to fix the problem.
If your Cisco certification tracking system does not work, you may still be able to get a refund. Check with the company where you purchased the system to see what the procedure is. Many companies do not allow returns of products within 90 days. If the system that you are using is not working properly, you will need to send them the details about the issue and ask for a refund. In many cases, they will honor your request.
If none of these methods help you with your problem, the company will ask you for proof that the Cisco certification tracking system is not working. You will need to provide them with your system logbook and serial numbers to prove that the system is actually working. If you cannot provide them with those things, the company might just ask for a return shipment. Make sure that you keep all receipts for your returns if this happens.
It is possible that the company will not allow you to return the product because it is faulty or it has been damaged during shipping. In that case, try to send them back the system along with all the packing materials and documentation about the warranty on the product. The warranty will cover shipping costs and will replace the system should it break within a reasonable amount of time. Keep these things in mind if your Cisco certification tracking system fails.